Q & A

  • The best way to book an order is through our online store, where you can check availability, pricing, and book instantly. This makes it possible to get a quote and place a booking in real time, 24 hours a day, 7 days a week!

    Select your preferred pickup and return dates from the available pickup and drop-off times in our system. Now, when you add items to your cart, the online store will be able to show you if your items are available for your event while you are shopping.

    When you've finished adding items to your cart, you can select delivery if that's your preference. (NOTE: If you selected delivery, we will contact you the Sunday before your event date to give you exact delivery times.) 

    Once you're ready to book, click checkout. To secure your booking, you will need to pay 50% of your total by credit card online. You will receive an email confirming your booking once you pay the 50% deposit. That's it; you're booked in. We will send you a confirmation email. If you have any questions, feel free to contact us at (513)268-8114. If we have any questions about your booking, we will contact you.

  • Adding items to your existing order:If you wish to add to your order, please email us at tkirby@simplypartyrental.com. We will address your request the next time we are in the office.

    Minor changes: We accept them only 15 or more days before your event.

    Cancellation refunds: Items cancelled with less than 30 days' notice do not receive refunds.

    ​Our 50% deposit fee is non-refundable.

  • We accept payment via credit card in our store. 

    Booking instantly online:When you book online, our system will request a 50% non-refundable deposit to secure the booking.

    The final payment is due seven days prior to your event.

    At this stage, we will approve the payment using the original credit card.

    To rent any items, you must have a credit card and driver's license on file.

  • We will not issue refunds for unused equipment.

    All rental equipment is subject to availability at the time of booking.

    Rentals officially begin with customer pick-up or delivery drop-off.

    Prices are subject to change without notice. 

  • Customer pickup and drop-off times:

    Monday-Friday: 8:00 am 7:00 p.m.

    Standard deliveries:

    5:00 pm-8:00 pm Monday-Friday

    8:00 a.m. - 8:00 p.m. Sat. and Sun.

    (If you require a custom delivery time, please mention it during the quotation or booking process, and we will be happy to oblige.)

    We are available by phone or text message. Monday- Sunday 8:00 am-9:00 pm

    Please leave a message, and we will return your call. (513) 268-8114

  • BY APPOINTMENT ONLY

    8276 State Route 132

    Blanchester, OH 45107

  • Delivery rates include delivery the day before your event and pick-up the day after or on the Monday after your event.

    0 -25 miles: $130

    > 25 miles: + $3.00/mile additional

    Include the exact time of arrival (pick your time). $175.00 (each trip)

    If you require an exact delivery and pickup time, you can add custom times for an additional $175.00 on top of the standard delivery charge.

    This option is ideal for events where items need to be delivered and picked up on the same day or in a public, unmonitored location. For instance, a public park will host a wedding ceremony, with an arrival time of 12:15 p.m. and a pickup time of 3:45 p.m.

    The additional $175.00 is due to the need for precise scheduling. We must arrange extra staff and delivery vehicles to meet specific deadlines, as we plan our standard deliveries in sequence for efficiency.

    Out-of-town MILEAGE Charge: Out-of-town deliveries are an additional $3.00 per mile on top of the standard fee.

    Delivery Upsize: If we need to upsize a delivery vehicle or add staff, delivery prices may increase.

    Standard delivery fees are based on deliveries made within Blanchester (45107) city limits.

    ​More About Delivery: Unless previously agreed upon via email with our team, we only deliver curbside. If you have specific delivery requirements, please contact us immediately to ensure a smooth delivery process.

    Additional delivery requirements:

    If your delivery situation includes any of the following, please contact us as soon as possible. We may need to:

    Allocate additional staff.

    Schedule more time on our route.

    Bring extra transportation equipment.

    Examples that require additional arrangements:

    No direct drive-up access or sufficient parking is available in front of the drop-off area.

    Whether it's stairs or elevators, our team must make numerous trips.

    There are over 150 feet between the parked delivery vehicle and the rental drop-off location.

    Entrance fees are required to access the delivery area (e.g., parking fees or park fees).

    Additional charges may apply in these situations.

  • Pop-up tents:Yes, you can pick up these and set them up yourself.

    ​Large pole tents:

    Our pole tent rental prices include installation (not delivery), and our staff must execute the installation to ensure a safe installation.

  • Most of our rentals last from the day before your event until the day after the event.

  • Rental Protection Plan: A 10% damage protection charge will automatically be added to your contract (unless declined before pickup/delivery via email request of decline to tkirby@simplypartyrental.com).

    Damage protection will cover the first $150.00 of broken or damaged equipment and 50% of any additional damage or breakage.

    The remaining 50% will be the customer’s responsibility.

    If the damage protection is declined:

    The customer is responsible for the total cost of replacing and fixing the equipment.

    The Damage Protection option is not insurance and does not cover the following:

    Rental items not returned, theft, damage resulting from vandalism, damage resulting from failure to secure rental items during transport, overloading or exceeding the rated capacity of the rental items, damage to motors or other electronic devices caused by artificial current, damage resulting from overturning, damage due to weather, or damage to third-party sub-rental items.

    ​If the rental protection plan is declined, the client will pay the total retail replacement cost of the damaged item(s).

  • Yes, wiping rentals before returning is necessary to prevent additional cleaning costs.

    Rentals that are visibly dirty or dusty are subject to a cleaning fee that starts at a minimum of $50.00, as well as additional charges for time and chemicals required to do any deep cleaning on items that are very dirty.

    We will deduct the payment from the credit card you initially used.

  • The earlier, the better. We reserve our items for rental on a first-come, first-served basis, so we recommend booking your items as soon as possible.

    For large events, we suggest that you book as soon as you have determined your guest list, or at least 2–5 months in advance.

    For smaller events, usually 2-4 weeks before your event date.

    Note that peak periods in December and summer necessitate advanced booking. Early planning ensures product availability.

  • It is not required that you be present on delivery, but to ensure you receive everything you have rented, it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

  • We will contact you a few days before your scheduled pick-up to confirm the time selected.

    - Our location is on the southwest end of a retired school building.

    - Look for several white service vehicles and double doors marked with a "D" at the top.

    - Upon arrival, text us to let us know you're here.

    - We will bring your items out, or you may already be in the parking lot and ready to assist.

    - We will also confirm a convenient drop-off time when your event ends.